Key Points
Shopping on JD.com as an International Customer
- Global Reach: Delivers to over 200 countries and regions
- Payment Options: Accepts VISA, Mastercard, JCB, WeChat Pay, and Alipay
- Language Support: Customer service in Chinese, Cantonese, and English (9:00-18:00 daily)
- No Chinese Phone Required: International phone numbers accepted for registration
- Tax Refund: Over 100 JD stores in 15 Chinese cities offer tax refund services
- Competitive Shipping: Sea shipping to Singapore starts at ¥23 for first kg
Getting Started: Registration & Language
JD has simplified the registration process for international users. You can now register using your international phone number, no Chinese phone number required.
Simple Steps:
- Visit JD.com or global.jd.com
- Enter your international phone number for verification
- Complete your profile with name, email, and shipping address
- Verify your email to receive package notifications
JD offers multilingual support with English, Russian, and Spanish versions of the platform. Physical JD MALL stores feature multilingual signage and bilingual announcements to help international shoppers navigate services comfortably.
Payment Flexibility
JD accepts multiple international payment methods to serve global customers:
- International Credit Cards: VISA, Mastercard, JCB
- Digital Wallets: WeChat Pay, Alipay, UnionPay cards
- Regional Options: Hong Kong Octopus card and localized payment methods
No need for currency conversion or Chinese bank accounts—the cross-border payment gateway handles everything seamlessly.
JD accepts international credit cards, digital wallets, and regional payment methods
Global Logistics Network
JD operates nearly 90 bonded warehouses, overseas warehouses, and direct mail facilities globally. The company offers competitive shipping rates with multiple options:
- Direct Shipping: Express delivery to your address
- Consolidated Shipping: Combine multiple orders to save on logistics costs
- Local Delivery: Some products offer domestic delivery in destination countries
Shipping costs are competitive—for example, sea shipping to Singapore costs ¥23 for the first kg compared to Taobao’s ¥39-43.
Tax-Free Shopping for Tourists in China
If you’re visiting China, over 100 JD stores across 15 major cities (Beijing, Shanghai, Guangzhou, Chengdu, etc.) offer tax refund services. You can shop from 50,000+ products across 100+ categories including electronics, beauty products, and household goods.
Services include multilingual staff support, in-store pickup, or complimentary hotel delivery.
What Can You Buy?
JD Global Sales offers extensive product categories:
- Electronics and mobile phones
- Clothing and outdoor sports gear
- Home furnishing and appliances
- Mother and baby products
- Books and cultural items
- Chinese specialty foods and gifts
Popular items include electronics, maternal products, and Chinese cultural goods like traditional snacks, lanterns, and cheongsams.
Customer Support
Professional customer service team available in Chinese, Cantonese, and English from 9:00-18:00 daily via online chat and email. Dedicated support helps international shoppers resolve any purchase issues.
Why Choose JD?
- Price Competitiveness: Lower prices than competitors, with transparent pricing comparisons
- Product Authenticity: Direct-sales model ensures quality control and genuine products
- Fast Logistics: Robust warehouse infrastructure enables quick delivery
- Integrated Experience: End-to-end control from product selection to final delivery
Conclusion
JD.com has evolved into a truly international e-commerce platform serving foreign consumers worldwide. Whether you’re living abroad, studying overseas, or visiting China, JD offers competitive pricing, product authenticity, flexible payments, and reliable logistics. The company’s continuous investment in multilingual support and global infrastructure makes shopping for Chinese products increasingly convenient for international customers.
For more information, visit global.jd.com or contact their multilingual customer service team.